Privacy policy

Last updated October 21, 2026

MerchLabs Bulk Order Discounts is a Shopify app made by MerchLabs. This policy explains what the app collects when a merchant installs it, how that information is used, and how it is deleted.

What the app stores

• Your store: your myshopify.com domain and the access token Shopify issues when you install the app. The token lets the app read products and orders, and manage discounts, for your store only.
• Your programs: the settings you enter, such as program names, price tiers, the products or collections they apply to, order tags, and order grid colors and text.
• App setup: the ID of the discount the app creates in your store, and a public Storefront API token the order grid uses to start a checkout. Shopify designs these tokens to be used in shoppers' browsers.

What the app does not store

• Customer data. When an order is placed, Shopify sends it to the app. The app checks whether the order came from a program, adds the program's tag to the order in Shopify, and keeps nothing. Customer names, emails, addresses and order details are never saved.
• Payment details. Your subscription is billed by Shopify. The app sees only which plan you are on.
• Shopper tracking. The order grid, the price table and the embed set no cookies and use no analytics or advertising tools. Shoppers check out on Shopify's own checkout.

In the app's admin screens, your browser remembers whether you closed one notice. That setting stays in your browser and is never sent to us.

How we use it

Only to run the app for you: show your programs, apply bulk prices at checkout, tag program orders, and give you support. We do not sell, rent or share your information for marketing.

Where it is kept

The app runs on Google Cloud and its database is hosted by Neon, both in the United States. Server logs record requests to the app, including your store domain, and are kept for about 30 days to fix problems. These providers process data only on our behalf.

Deleting your data

• When you uninstall the app, its access to your store ends right away.
• 48 hours after you uninstall, Shopify asks the app to erase your store's data, and the app deletes all of it: programs, tiers, settings and store records.
• Customer data requests and erasure requests reach us through Shopify. Since the app keeps no customer data, there is nothing to send or erase, and we confirm that to Shopify.

To have your data deleted sooner, or to ask what the app holds for your store, email us.

Your rights

Depending on where you live, you may have the right to access, correct or delete your information, or to object to how it is used. Email us and we will help.

Changes

If this policy changes, we will update the date at the top of this page. For significant changes, we will tell merchants who have the app installed.

Contact

MerchLabs · hello@merchlabs.com